And NO help! B&N, pls help I received no voice mail (though I do have a spam blocker so perhaps blocked) But for sure no email. Shame on you B&N all around! One hour 15 min. I gave it a week of use hoping to just get use to it, it didn't happen. EVERY time I used it I found the page flipping and I had to go back to find the page I was on. If u hold it down by mistake it will flip Chapters. A book, my phone, the Glowlight I hold on the side. I was saddened to have to return this darling Glowlight 4 after this return experience I'm glad. This time she only wanted the Order number and transferred me to no man's land.
BARNES AND NOBLE WEBSITE SERIAL
When I called earlier the Gal couldn't help me bcuz I needed to give her the Serial #, I didn't have the Nook with me. I waited on HOLD for One Hour more until I finally hung up. I gave the agent my order # & she transfered me. Now I have to get in my car and go out if my way to make the return I couldn't get the RMA for over the Phone! 1st I waited 17 minutes to get through. I just wasted ONE Hour and 15 minutes on Hold to No avail. This is unfortunate because I wanted to go with B&N. I'm now setting up files for another online publishing because I don't think I'm receiving anything for a while, if ever. If we knew what to expect, the process, etc., and 2) available support. This entire process could be simplified and ease the customer by 1) communication. 27, but it's still showing as processing. The site states that it's scheduled to arrive on Jan. It's been a week and nothing - only the confirmation with the message, "As soon as your order is scheduled to ship, we'll send you an email notification." I emailed support again but have yet to hear anything. I pulled up the site and quickly ordered three copies to inspect before placing them for sale (+ extra for 3-day shipping). However, that same day it was approved, and I was in business again (super thankful). :( I emailed support about my mistake and asked, "Is it possible to bypass the expected wait time since it's already been approved?" A day later, I received a message that felt automated and didn't address my question. I updated the file and uploaded it-another review. I also inadvertently made the editor the author. After a week, I finally received approval-hooray! I opened the proof and noticed a slight spacing issue between the bio and ISBN. After submission, there's a waiting period for the editors to review each book understandable, but some communication should go out to the customer as a courtesy (e.g., thank you, what to expect, etc.) As you can imagine, people are excited about their work and eager to see it out in the wild. But, unfortunately, that's where it ended. The user experience was seamless, intuitive, and helpful I was positively pleased and felt good about the project. I recently used the publishing services for my first book, and it was fantastic. Great publishing tool, but not so great support They are by far the absolute worst company to be in business with. If you are an author, DO NOT use Barnes & Noble as a selling platform. They know they’re doing a horrible job which is why there is no number to contact them. It is now February and I have lost money waiting on Barnes & Noble.
BARNES AND NOBLE WEBSITE UPDATE
My publisher and I have emailed (since you can’t call which is ridiculous) numerous times but still no update or return box for the original books they ruined. Barnes & Noble not only use different size font throughout my books but they also cut off an illustration on one of the pages leaving a blank page. My publisher ordered copies of my book the BEGINNING of December. Barnes & Noble on the other hand has been a NIGHTMARE to work with. I have printed from and Amazon and have had no issues. So I have experience on how printing books should work. I recently published my THIRD book last year. I would think with retail struggling as much as they have been these big box companies would be more concerned with customer service. It seems like these national companies no longer need to care about customer satisfaction. What a shame, now I'll have to do most of my new book purchases online instead of keeping that money in our local economy. This is not the Barnes & Noble I grew up with. Besides being over priced, now they're also rude to their customers (not to mention the store was in a shambles). I wish I had not paid for their stupid membership. I will not be doing business with that company anymore. When I picked her up she told me about the whole thing. She was waiting for me in their entryway for less than 5 minutes when it happened. I had just spent more than $50 dollars there so she could hang out in their cafe. The people at the Barnes & Noble in Albuquerque at the Coronado Mall location told my 14 year old daughter she had to leave and threatened to call security on her, saying she was loitering.
0 kommentar(er)
